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Ground Floor Front 2–10 St John’s Street Bedford, MK42 0DH 01234 353937 [email protected] GCC Number: 01438
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Feedback & concerns

Complaints & Feedback

Bedford Chiropractic Clinic welcomes honest feedback, including concerns about your experience. Our formal complaints process is currently being reviewed before the full procedure is published here.

01
Process in preparation

A clear complaints process will be published here

The completed process will explain how to raise a complaint, who is responsible for receiving it, what happens after it is received and how you will be kept informed.

We are confirming the operational timescales and escalation route before publishing them so that the information on this page reflects the clinic's actual procedure.

Final procedure

What the published process will explain

  1. 01
    Raise a concern

    How to contact the clinic

    The final page will provide the confirmed route for submitting a complaint to Ms Becky Sandhu.

    To be confirmed
  2. 02
    Acknowledgement

    When you can expect confirmation

    The formal acknowledgement timescale is being verified before publication.

    To be confirmed
  3. 03
    Investigation

    How the concern will be reviewed

    The final process will explain the clinic's investigation route and how relevant information is considered.

    Under review
  4. 04
    Response

    When a formal response should be expected

    The clinic's approved response timescale will be stated here once confirmed.

    To be confirmed
  5. 05
    Escalation

    What happens if the matter remains unresolved

    Any appropriate escalation options will be published after the clinic confirms the formal procedure.

    Under review
Document control

Pending final approval

Responsible owner
Ms Becky Sandhu
Last updated
Pending final review
Scheduled review
To be confirmed
Bedford Chiropractic Clinic

This temporary page will be replaced by the approved complaints procedure once the contact route, timescales and escalation process have been confirmed.

General contact information